A presentation of Vodacom’s annual report on performance indicators of the coastal water utilities was for 2018 held in the premises of the Municipality of Tivat on the 18th of December 2019. It was envisaged to be both an experience sharing event, and an opportunity to advance cooperation within the water supply and wastewater sector. To this end, there was another presentation given by representatives of the water utility from Osijek, Croatia, to display an example of good practice.

In addition to the above-mentioned, the presentation was attended by representatives of water utilities of Tivat, Kotor, Herceg Novi, Bar and Ulcinj, the Municipality of Tivat, the Energy Regulatory Agency, PE "Regional Water Utility", Public Utility Company “Buducnost“ from Laktasi (Republika Srpska).

Vodacom has been systematically and permanently collecting data about performance of local water utilities since 2003, and it has established a system of business indicators on a monthly, quarterly and annual basis. This resulted in a realistic picture of the operation of water utilities. Based on the information obtained through benchmarking activities, it is possible for the utilities management to perceive which segment of the operation needs investment of additional efforts and resources in order to improve the company’s performance.