Benchmarking
Vodacom in the role of a coordinator for raising organizational technical and financial efficiency of the local water utilities also uses benchmarking.
Benchmarking enables a “reality check“ for management based on the elaborated set of key performance indicators. Benchmarking as a management instrument used in water utilities establishes process of identification and application of best practices in order to improve performance.
The ultimate aim of implementing benchmarking projects is to adjust water utilities services to customer needs, i.e. to turn the customer needs into the service feature.
Benchmarking:
• directs energy towards the features of a service vital for the customer
• enables shareholders to have an insight into the efficiency of their own company both on regional and sector level
• since 2003 Vodacom has been gathering data on the performance of the local water utilities in a systematic and continuous manner, and based on that it established a system of performance indicators
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